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During the campus closure, IT@Peabody will continue to offer the following IT support services:

General IT Support, Including Zoom Support for Faculty and Students

While we are not able to offer walk-in support during the campus closure, the IT@Peabody team will continue to offer general IT support via our service desk phone line. This includes support for our entire community, including those using Zoom and Blackboard for remote teaching. We encourage all those with a JHED ID to utilize our online service desk portal at any time to report issues, or make service requests.

Zoom Only Phone Support

We have extended our phone support hours in order to ensure that evening classes and lessons using Zoom have some level of support.

If you are having issues starting, or connecting to a Zoom session, or just need some assistance getting started, give us a call at 667-208-6540. We will do our best to assist you immediately. In some cases, we will need to create a ticket and get back to you with a resolution.

  • 5pm-9-pm, Monday – Friday – Phone support at 667-208-6540
  • 9am-5pm, Saturday – Phone support at 667-208-6540

Peabody Staff, Conservatory Faculty, and Conservatory Students

If you are not able to reach us by phone, or you need help, but its not an urgent, immediate need, please submit your service or support request via our service desk portal 24/7/365. Please note, that a JHED login is required, and this service is not available for Preparatory students

Support Grid

The grid below is designed to clearly illustrate which support resources are available to which members of the Peabody community.

  Staff Faculty Cons. Students Prep.
Students

24/7 Service Desk Portal

Phone Support
Mon-Fri: 9am-5pm

Zoom Phone Support
Mon-Fri: 5pm-9pm

Saturday Zoom Phone Support
9am-5pm