Getting Help

Technology support requests should be submitted to IT@Peabody via the Service Desk online portal located at, or by calling 667-208-6540.


Peabody Information Technology Services (IT@Peabody) is a team of technologists who serve the faculty, staff, and students of the Peabody Institute. IT@Peabody also provides support for all classrooms on the Peabody campus.

The mission of IT@Peabody is to partner with the school’s community of faculty, staff, and students to provide and support the technologies that foster the school’s strategic Breakthrough Plan around Five Pillars:  Excellence, Interdisciplinary Experiences, Innovation, Community Connectivity, and Diversity. As world class research, teaching, and performance require world class technology, it is our job to offer that technology, to work with our clients to identify the solutions that help them achieve success.

There are many IT resources at JHU. We maintain close ties to IT@JH, as well as to other IT professionals throughout the university. We specialize in serving the needs of the Peabody Institute community, so contact us via our service desk portal – and we’ll work to get you what you need.

Email Services

Johns Hopkins University provides an email account for every student, faculty, and staff. Email accounts can also be provided on a case-by-case bases to contractors or affiliates.  Your JHU email account is the official means of sending you important communications and documents.  It is very important that you check your email account frequently, and use your official email account for communication with your teachers, students, and other staff.

For more information, please visit the following knowledge base articles:

Student Email Services

Students’ use of their JHU email accounts is governed by the Johns Hopkins University IT’s Acceptable Use and Security document. All users are required to read carefully and understand these policies and procedures before using email services. Email accounts are accessible from anywhere using a web browser, and require authentication with usernames and passwords.

Johns Hopkins University is now providing students with a powerful, protected, and integrated messaging and collaboration environment through Microsoft’s Exchange Online platform. Microsoft Exchange Online (Office 365 email) includes your favorite Microsoft Office features online allowing you to create sophisticated reports and presentations, collaborate in real time with classmates or coworkers, and share and edit documents from your workstation or mobile device.

IT@JH provides a step-by-step guide to Exchange Online (Office 365 email) First Time Login.

Computing Resources for Students

The Peabody Institute provides computers and peripherals in the Arthur Friedheim Library as well as a robust wireless network campus-wide, including residence hall rooms. IT@Peabody maintains these resources, often in collaboration with other administrative departments. Peabody students are encouraged to own and use personal computing devices, as these are increasingly invaluable tools for academic and artistic endeavors. All Peabody students who use the computing resources of the school or conduct computing activities at the school must adhere to the JHU’s Academic Computing Policies.

Library Computing Resources

  • Wireless networking is available throughout the Library. Off campus or on, your JHED ID card gives you access to various online resources; please inquire at the Library circulation desk to learn more.
  • PCs and Macs are located throughout the Library. Each is equipped with an assortment of peripherals, and a wide range of additional equipment is available at the Library circulation desk.
  • Mozilla Firefox, Google Chrome and Internet Explorer web browsers
  • Microsoft Access, Excel, Paint, PowerPoint, and Word. Finale (Mac Computers)

Questions and problems related to the computing resources of the Library should be directed to the reference librarian or other available Library staff. Questions and problems related specifically to use of the wireless network may be directed to the Department of Information Technology.

Residence Hall Computing Resources

The Residence Hall is provided with a fiber-optic network backbone propagated across a 1000Base-T Ethernet network (the “Network”) on each floor occupied by Peabody Institute students as well as WiFi access throughout the building. IT@Peabody maintains and monitors the network and oversees, either itself or with the IT@JH team’s assistance, the configuration and maintenance of the Network’s hardware equipment, wiring, and Internet connectivity.

Preventing Connectivity Problems

NOTE: Connecting any networking device including wireless or wired routers to the school’s network is strictly forbidden.

Wireless access is provided as a convenience but may be less reliable and slower than the wired connection provided in your dorm room. For the fastest and most reliable connections to the internet, use the wired connection.

Residents should observe best practices when using the Network. Individuals whose computing practices impair the Network may have their access terminated and, as a result, lose internet connectivity. Please review the following useful tips on how to prevent your personal computer from causing connection disruptions and slowness:

Routinely and frequently update your virus protection software. Popular and effective products include McAfee’s Virus Scan®, Symantec’s Norton AntiVirus™, Windows Defender, Frisk Software International’s F-Prot Antivirus, and Grisoft’s AVG Anti-Virus. These and many other vendors offer both antivirus software and larger, comprehensive security software solutions.

Protect your computer against adware and spyware. Install a reputable adware and spyware detection product such as Lavasoft’s Ad-Aware, PepiMK Software’s Spybot, or Webroot’s SpySweeper. Individuals can often obtain free versions of these and other effective products. Be sure to run detection software and install product updates regularly.

Avoid using file-sharing software such as Kazaa, Limewire, Morpheus, WinMX, Fastrack, iMesh, Grokster, eDonkey, eMule, BitTorrent, Overnet, Soulseek, IRC, MP2P, Piolet, Bubster, Rockitnet, DirectConnect, Gnutella, Shareaza, Gnucleus, Xolo X, and BearShare. Such software degrades Network efficiency and may severely compromise the security of your PC and data.

Students can consult the latest information about spyware, adware, viruses, hoaxes, and other threats to computers and privacy by consulting websites concerned with these issues, which include, among many others,,,,,, and

Off-Campus Computing

IT@Peabody neither offers nor warrants technical support to students who operate computer equipment off-campus.

Remote access to some on-campus computing resources can be achieved using the IT@JH VPN, more information can be found at the following web link –

Computing Resources for Staff and Faculty

IT@Peabody oversees the school’s administrative and academic computing operations, and is responsible for all hardware and software acquisitions and implementation, networking, email communication, databases, and web services. Comprehensive support is available to all staff and administrative faculty. Faculty who do not have offices at the school can take advantage of the PC workstation available in the faculty lounge. All staff and faculty who use the computing resources of the school or conduct computing activities at the school must adhere to the school’s Acceptable Use Policies and Procedures.

Staff and faculty members can request detailed information about the department’s services using the contact information provided on this page.

Read the Acceptable Use and Security of Johns Hopkins Information Technology Resources Policy

Staff and Faculty Email Services and Virtual Office

The school provides its staff and college faculty with individual email accounts on the Microsoft Outlook 365 platform. Use of these accounts is governed by the School’s Administrative and Faculty Email Policies and Procedures. All users are required to read carefully and understand these policies and procedures before using email services. Faculty and staff email accounts are accessible from anywhere using a web browser, and require authentication with JHED ID and password.

Read the Acceptable Use and Security of Johns Hopkins Information Technology Resources Policy


IT Service Desk
Phone: 667-208-6540
Unger Lounge


Gil Agyapong, IT Manager, Systems and Support

Zane Baker, Multimedia Systems Supervisor

Justin Cooke, Software Engineer

Erich Gercke, Multimedia Systems Specialist

Jason Gray, Multimedia Systems Specialist

Kenrick Haywood, Sr. Technical Support Analyst

Liz Krocheski, Software Engineer

Suresh Rao, IT Director